Terms of Use

These Terms of Use (Terms) govern your access to and use of the Luxe & Loved website, platform, and related services (collectively, the Platform) operated by Luxe & Loved Pty Ltd (ABN to be registered) (Luxe & Loved, we, us, or our), a company incorporated in Victoria, Australia.

These Terms constitute a legally binding agreement between you and Luxe & Loved. Please read them carefully. If you are using the Platform on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, and references to "you" in these Terms include both you personally and that entity.

Our Privacy Policy is incorporated by reference into these Terms and forms part of the agreement between you and us.

• "Platform" means the Luxe & Loved website at luxeandloved.com.au, any associated subdomains, mobile-optimised versions, and all software, features, and services provided through them.
• "User" means any person who accesses or uses the Platform, including Couples, Vendors, and Administrators.
• "Couple" means a User who registers as an engaged couple or wedding planning party seeking to discover and contact wedding service providers.
• "Vendor" means a User who registers a business on the Platform to advertise wedding-related services to Couples.
• "Listing" means a Vendor's profile page on the Platform, including all content, images, text, and information submitted by or on behalf of that Vendor.
• "Membership" means a paid subscription plan that gives a Vendor the right to maintain an active Listing on the Platform.
• "Content" means any text, images, photographs, video, audio, data, or other material uploaded, submitted, or otherwise made available through the Platform.
• "Enquiry" means a message sent by a Couple to a Vendor through the Platform's enquiry feature.
• "Stripe" means Stripe, Inc., our third-party payment processor.
• "Australian Consumer Law" means Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent state or territory consumer protection legislation.

By accessing or using the Platform — including by creating an account, submitting a Listing, sending an Enquiry, or simply browsing — you confirm that:

• You have read and understood these Terms and our Privacy Policy;
• You are at least 18 years of age or, if younger, have the consent of a parent or legal guardian;
• You have the legal capacity to enter into a binding contract;
• You will comply with all applicable laws, including Australian federal, state, and territory laws; and
• You accept these Terms in full.

If you do not agree to these Terms, you must not access or use the Platform.

We reserve the right to amend these Terms at any time. Changes become effective when posted to this page, with the "Last updated" date revised accordingly. For material changes, we will endeavour to notify registered Users by email. Your continued use of the Platform after such notification constitutes acceptance of the revised Terms.

Registration

To access certain features of the Platform (including submitting Enquiries or creating a Vendor Listing), you must create a registered account. You may register using a valid email address and password, or by authenticating via your Google account.

Account security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Provide accurate and complete information when creating your account and keep it up to date;
• Choose a strong, unique password and not share it with any third party;
• Notify us immediately at hello@luxeandloved.com if you suspect any unauthorised access to or use of your account;
• Not create multiple accounts or use another person's account without their permission.

We will not be liable for any loss or damage arising from your failure to comply with these security obligations.

One account per vendor business

Each distinct wedding business may only maintain one active Listing on the Platform. Creating duplicate Listings for the same business is prohibited and may result in suspension of all associated accounts.

Accuracy of information

By creating an account, you warrant that all information you provide is true, accurate, current, and complete. Providing false or misleading information is a breach of these Terms and may result in immediate account termination.

Creating a listing

Vendors may create a Listing on the Platform by registering a Vendor account and purchasing a Membership plan. All new Listings are subject to review by our team prior to being published in the directory. We reserve the right, in our absolute discretion, to approve, reject, or request amendments to any Listing.

Listing content requirements

You are solely responsible for all Content in your Listing. By submitting a Listing, you represent and warrant that:

• All information is accurate, truthful, and not misleading;
• You have the legal right to provide and publish all Content, including the right to use all images submitted (e.g. by owning the images, holding a valid licence from the photographer, or having written permission);
• The Content does not infringe any third party's intellectual property rights, privacy rights, or any other rights;
• The Content complies with all applicable Australian laws, including the Australian Consumer Law's prohibition on misleading and deceptive conduct;
• All images depict your own actual work and are not misrepresented as examples of work you did not produce;
• Contact information is accurate and belongs to the business being listed.

Listing tiers

Listings are subject to feature limitations based on the Membership tier purchased (Basic, Mid, or Top). We reserve the right to modify the features included in each tier upon reasonable notice to existing subscribers.

Listing moderation

We reserve the right to edit, suspend, or permanently remove any Listing at any time without prior notice if we determine, in our reasonable judgment, that it violates these Terms, our content standards, or applicable law. Where practicable, we will notify the relevant Vendor of the reason for any removal or suspension.

Reviews

Couples may submit reviews of Vendors through the Platform. Reviews are subject to moderation and may be approved, rejected, or removed by our team. Vendors must not submit fake reviews of their own or a competitor's business. We reserve the right to remove reviews that we believe are fraudulent, defamatory, or in violation of these Terms.

Current plans

Vendor Memberships are available on the following tiers: Basic, Mid, and Top. Full details of features included in each tier are published on our pricing page. Current pricing is displayed at checkout and may change from time to time.

Subscription term

Memberships are billed on an annual basis and renew automatically at the end of each billing period unless cancelled in accordance with Section 8.

Price changes

We reserve the right to change Membership pricing. We will provide at least 30 days' written notice of any price increase to affected subscribers before the new pricing applies at renewal. If you do not wish to continue at the new price, you may cancel before your renewal date in accordance with Section 8.

GST

All prices displayed on the Platform are in Australian dollars (AUD) and include Goods and Services Tax (GST) where applicable. Tax invoices will be issued automatically via Stripe for each successful payment.

Payment processing

All Membership payments are processed by Stripe, Inc., our third-party payment processor. By providing payment details at checkout, you authorise Stripe to charge the applicable Membership fee to your nominated payment method. Your payment information is transmitted directly to and stored by Stripe and is not retained on our servers.

Automatic renewal

Your Membership will automatically renew at the end of each annual billing period unless you cancel at least 24 hours before the renewal date. You will receive an email reminder before each renewal. By maintaining an active Membership, you authorise us to charge the then-current annual fee to your payment method on file at renewal.

Failed payments

If a payment fails, we will notify you by email and may attempt to re-process the payment. If a payment remains outstanding after reasonable attempts, your Listing may be suspended or deactivated until payment is resolved. You are responsible for keeping your payment details current and up to date in your Stripe billing portal.

Disputes

If you believe a charge has been made in error, please contact us at hello@luxeandloved.com within 30 days of the charge. We will investigate and, where appropriate, issue a correction or refund. Please do not initiate a chargeback with your bank before contacting us, as this may result in suspension of your account.

Cancelling your membership

You may cancel your Membership at any time by contacting us at hello@luxeandloved.com or through the cancellation process in your account settings. Upon cancellation, your Listing will remain active until the end of your current billing period. We do not offer pro-rata refunds for unused portions of an annual billing period.

Refund policy

Membership fees are generally non-refundable. However, we will consider refund requests made within 14 days of initial purchase where the Platform has not functioned as described, your Listing was rejected at initial review through no fault of your own, or there has been a clear error in billing.

Refund requests should be submitted by email to hello@luxeandloved.com with your account email address, the date of purchase, and a brief explanation of the reason for the request.

Australian Consumer Law rights

Cancellation by us

If we terminate your Membership for a material breach of these Terms (including misrepresentation, fraudulent conduct, or repeated violations of our content standards), no refund will be issued for any unused portion of the billing period.

If we terminate your Membership for reasons that are not your fault (for example, if we discontinue the Platform), we will provide a pro-rata refund of any prepaid fees for the unused period.

Your content

You retain ownership of all Content you submit to the Platform. By submitting Content, you grant Luxe & Loved a non-exclusive, royalty-free, worldwide, sublicensable licence to use, reproduce, store, process, display, and distribute your Content solely for the purposes of operating, promoting, and improving the Platform.

This licence includes the right to display your Listing Content (including images) in search results, promotional materials for the Platform, and third-party media. We will not sell your Content independently to unaffiliated third parties.

This licence terminates when your account is deleted, except where we are required to retain copies for legal or operational purposes, and except where Content has been shared with others through normal Platform use (e.g. an Enquiry that has already been sent to a Vendor).

Our intellectual property

The Platform itself — including its design, code, trade marks, logos, editorial content, and brand assets — is owned by or licensed to Luxe & Loved and is protected by Australian and international intellectual property laws. You must not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without our prior written consent.

The Luxe & Loved name, logo, and brand identity are trade marks of Luxe & Loved Pty Ltd. You may not use our trade marks in any manner that implies sponsorship, endorsement, or affiliation without our express written permission.

Copyright notices

If you believe that Content on the Platform infringes your copyright, please contact us at hello@luxeandloved.com with: (a) your contact details; (b) a description of the allegedly infringing material and its location on the Platform; (c) a statement that you have a good-faith belief the use is unauthorised; and (d) a statement, made under penalty of perjury, that your claim is accurate. We will investigate and take appropriate action.

Prohibited conduct

You must not use the Platform in any way that:

• Violates any applicable Australian federal, state, or territory law or regulation;
• Is false, misleading, deceptive, or fraudulent in any way, including misrepresenting your identity, qualifications, or the services you offer;
• Infringes the intellectual property, privacy, or other rights of any third party;
• Defames, harasses, abuses, threatens, or intimidates any person;
• Involves the submission of unsolicited commercial messages (spam) to other Users;
• Attempts to gain unauthorised access to any part of the Platform or any other User's account;
• Introduces malicious code, viruses, or any software that may damage, disable, or impair the Platform;
• Uses automated tools, scrapers, bots, or scripts to extract data from the Platform without our written permission;
• Circumvents any security, access control, or rate-limiting measures on the Platform;
• Facilitates or encourages any other person to do any of the above.

Vendor-specific conduct

• Vendors must not submit Content that advertises services outside the wedding and events industry without prior written approval;
• Vendors must promptly update their Listing if their business, contact details, or service offerings materially change;
• Vendors must respond to legitimate Enquiries in a professional and timely manner;
• Vendors must not solicit Couples to transact outside the Platform in a manner designed to circumvent any fees or policies.

Couple-specific conduct

• Couples must only submit Enquiries for genuine wedding planning purposes;
• Couples must not submit false, defamatory, or malicious reviews of Vendors;
• Couples must not use contact details obtained from the Platform for unsolicited commercial solicitation.

The Platform provides a feature allowing Couples to send Enquiries directly to Vendors. When an Enquiry is submitted, the Couple's message and contact details are forwarded to the Vendor's nominated email address. We are not a party to any communications, agreements, or transactions that arise from or follow an Enquiry.

We do not monitor, moderate, or store the content of direct communications between Couples and Vendors that occur outside the Platform. We are not responsible for the accuracy of information exchanged in such communications, the conduct of any party in those communications, or the outcome of any booking or transaction.

We will use reasonable endeavours to keep the Platform available and operational. However, we do not warrant that the Platform will be available at all times or that it will be free from interruption, error, or loss of data. The Platform may be unavailable from time to time due to scheduled maintenance, unplanned outages, technical failures, or events outside our control.

We will endeavour to provide advance notice of scheduled downtime where practicable. We will not be liable for any loss or damage caused by the unavailability of the Platform, except as required by the Australian Consumer Law.

The Platform integrates with third-party services including Stripe (payments), Cloudinary (media storage), Google (authentication), Resend (email delivery), and Sanity (content management). Your use of these services is subject to their respective terms of service and privacy policies, which we encourage you to review. We are not responsible for the operation, availability, or conduct of these third-party services.

Links to external websites (including Vendor websites) are provided for convenience only. We do not endorse, control, or take responsibility for the content, practices, or policies of any third-party website.

No warranty on vendor services

We make no representations or warranties regarding the quality, suitability, legality, reliability, safety, or accuracy of any wedding services advertised through Vendor Listings. We do not verify the credentials, licences, insurance, or professional qualifications of Vendors beyond a basic review of Listing content. It is your responsibility as a Couple to conduct your own due diligence before engaging any Vendor.

Accuracy of listings

Vendor Listings are created and maintained by Vendors themselves. While we conduct a review prior to publication, we do not continuously verify the accuracy of Listing content. We accept no liability for any inaccuracy, error, or omission in any Listing.

Platform provided "as is"

Except as required by the Australian Consumer Law and other applicable laws, the Platform is provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Platform will meet your requirements or expectations.

Limitation does not affect statutory rights

Nothing in these disclaimers limits or excludes any guarantee, right, or remedy to which you are entitled under the Australian Consumer Law that cannot lawfully be excluded.

To the maximum extent permitted by law — and subject to the Australian Consumer Law — Luxe & Loved's total aggregate liability to you for any claims arising out of or in connection with these Terms or your use of the Platform is limited to the greater of:

• The total Membership fees paid by you to Luxe & Loved in the 12 months immediately preceding the event giving rise to the claim; or
• AUD $100.

In no event shall Luxe & Loved be liable for any indirect, incidental, special, punitive, or consequential loss or damage including, without limitation, loss of revenue, loss of profit, loss of data, loss of business opportunity, or loss of goodwill, whether arising in contract, tort (including negligence), statute, or otherwise, even if we have been advised of the possibility of such damages.

Luxe & Loved is not liable for any loss, damage, or injury arising from: (a) services provided or not provided by any Vendor; (b) the conduct of any User on or off the Platform; (c) any booking, contract, or transaction between a Couple and a Vendor; (d) the inaccuracy of any Listing content; or (e) any event outside our reasonable control.

You agree to indemnify, defend, and hold harmless Luxe & Loved, its officers, directors, employees, contractors, and agents from and against any claims, liabilities, losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your use of or inability to use the Platform;
• Any Content you submit to the Platform, including any claim that your Content infringes the rights of a third party;
• Your breach of these Terms;
• Any services you provide to or receive from another User;
• Any breach of applicable law by you.

Termination by you

You may close your account at any time by contacting us at hello@luxeandloved.com. Vendors who close their accounts will retain access until the end of their current billing period unless they request immediate closure.

Termination or suspension by us

We may suspend or terminate your access to the Platform, with or without notice, if:

• You breach these Terms in a material way;
• We reasonably suspect fraudulent, deceptive, or illegal activity on your account;
• We receive a lawful direction from a court or government authority;
• Your continued use poses a risk to the safety or integrity of the Platform or other Users;
• You fail to make payment of applicable fees after reasonable notice; or
• We decide, in our sole discretion, to discontinue all or part of the Platform.

Upon termination: (a) all licences granted to you under these Terms will immediately cease; (b) you must stop using the Platform; and (c) provisions of these Terms that by their nature should survive termination (including Sections 9, 14, 15, 16, and 18) will continue to apply.

These Terms are governed by and construed in accordance with the laws of the State of Victoria, Australia, without regard to conflict of law principles. You irrevocably submit to the non-exclusive jurisdiction of the courts of Victoria and the Federal Court of Australia in connection with any dispute arising out of or relating to these Terms or the Platform.

If you access the Platform from outside Australia, you do so at your own risk and are responsible for compliance with any local laws applicable to you. These Terms do not exclude or limit any rights you may have under the laws of your jurisdiction that cannot be lawfully excluded.

Good faith negotiation

Before commencing any formal legal proceedings, you agree to first contact us in writing at hello@luxeandloved.com to attempt to resolve the dispute through good-faith negotiation. We will respond within 10 business days and attempt to resolve the matter within 30 days.

Consumer complaints

If you are a consumer (as defined under Australian Consumer Law) and cannot resolve a dispute directly with us, you may contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au or your relevant state consumer affairs authority (e.g. Consumer Affairs Victoria at consumer.vic.gov.au).

Legal proceedings

Either party may commence formal legal proceedings at any time to seek urgent injunctive or declaratory relief without first completing the negotiation process described above.

Entire agreement

These Terms, together with our Privacy Policy and any additional terms applicable to specific features, constitute the entire agreement between you and Luxe & Loved with respect to the Platform and supersede all prior agreements, understandings, and representations.

Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be severed and the remaining provisions will continue in full force and effect.

Waiver

Our failure to exercise or enforce any right or provision of these Terms will not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorised representative of Luxe & Loved.

Assignment

You may not assign or transfer your rights or obligations under these Terms to any third party without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force majeure

We will not be liable for any failure or delay in performing our obligations under these Terms to the extent that such failure or delay is caused by events beyond our reasonable control, including natural disasters, pandemic, acts of government, power or telecommunications failures, or civil unrest.

Relationship of parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Luxe & Loved. You and we are independent parties.

If you have any questions, concerns, or feedback about these Terms, please contact us: